Replace the formatter.If LED's Dont Blink:1. Corrupted Boot Loader Image.If LED's Blink:1. StagePhasePossible Reasons for the HangPossible SolutionsCapture following information for case notes and Level 3 escalationsġN/A1. It is marked with a 1/6 on the control panel (see image below).Figure 1: Stage 1 TopStage 1 - Description and General TroubleshootingDescription: Power-on - This is the first stage in which RAM is located and tested. ProductFirmware Version First Implemented This is the only way Technical Marketing will have visibility to the issue and can improve this document with additional troubleshooting and parts recommendations.topSupported ProductsThese products now support the six stage boot process indicator beginning with the Firmware version listed:Multi Function If it is not found, continue with the general troubleshooting in the below sections.If the below troubleshooting steps (general or product specific) do not resolve the issue, do not guess on parts! Instead elevate the case to Level 3 following your normal process. These background processes could possibly still interfere during the boot process and cause a false result when trying to troubleshoot.When specific issues are discovered on specific devices they will be added to the Product Specific Trouble Shooting section. While booting, each process that initiates/starts may continue to run in the background. When troubleshooting please keep an open mind and gather as much info as possible. Please remember that there could always be more than one issue or solution to the below listed tables. Use this document to troubleshoot boot hangs in the various stages and phases on the supported products only.topIMPORTANT! - Troubleshooting All Supported LaserJetsThe following General troubleshooting offers suggestions for hangs during the boot process of each stage.
The boot progress indicator divides the boot process into different stages and phases. HP LaserJet, Color LaserJet and LaserJet MFP Products - Boot Hang / Boot Progress Indicator (BPI) TroubleshootingOverviewIMPORTANT! - Troubleshooting All Supported LaserJetsSupported ProductsStage 1 - Description and General TroubleshootingStage 2 - Description and General TroubleshootingStage 3 - Description and General TroubleshootingStage 4 - Description and General TroubleshootingStage 5 - Description and General TroubleshootingStage 6 - Description and General TroubleshootingProduct Specific Troubleshooting TableEscalation ProcedureOverviewWith new Firmware released ( see Supported Products table ), many HP LaserJets now feature a six-stage boot progress indicator on the control panel during boot-up.
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